Order on WhatsApp for WooCommerce: A Step-by-Step Tutorial
Introduction
Adding WhatsApp to your store can really create opportunities for customer-to-customer interaction, even completing the order in a seamless way. Through WhatsApp, you have a direct and familiar channel of communication where customers can order easily. In this blog, I’ll guide you on how you can add “Order on WhatsApp” to your WooCommerce store. I included every detail to make it smooth for you.
Benefits of Orders through WhatsApp
Direct Communication: Customers have queries they can ask and get prompt replies before making orders .
Simplified Order Process: This method allows the order process to be more direct, as customers will send their order details directly through WhatsApp.
Personalized Experience: The development is on more personalized customer service, which raises customers’ satisfaction .
Increased Trust: Customers feel increased trust since they can verify their orders through a familiar and secure process.
Setting up “Order on WhatsApp” for WooCommerce
Customers can order from multiple pages
With the WooCommerce WhatsApp Order plugin, it is now easier for customers to make an order. This plugin introduces the “Order on WhatsApp” and “Share Product” buttons that you can now place on multiple pages of your website. You can thus put the buttons both on the shop, product, and category pages. In case a customer visits these pages, a checkout form popup will encourage that customer to complete the order on WhatsApp. The “Order on WhatsApp” option is also available directly from the checkout page to the customers.
Receive Order Details Directly on WhatsApp
All the details of the check-out will now be automatically included in the WhatsApp message, which will provide you with all personal user information, product details, and shipping information. In this case, a customer will not face trouble placing an order via WhatsApp.
Enable the “Share on WhatsApp” Button
The WooCommerce WhatsApp Order plugin allows you to show a “Share on WhatsApp” button on the shop, product, and cart pages. This allows customers to share products with their family members and friends on WhatsApp, thereby updating the social shopping experience.
Share a “Pay Now” Link via WhatsApp
Ease the process for customer payments by sending directly to their WhatsApp number a “Pay Now” link with the help of the WooCommerce Order on WhatsApp plugin. You can even share the pending payment link over WhatsApp so that the process is easier for your customers when they pay for the remaining amount.
Add Multiple WhatsApp Numbers for Different Stores
Add more reach by allowing the inclusion of several order numbers per store within WhatsApp. The Addon allows adding one or more than one WhatsApp contact number by clicking on the “Add Another” button. The name, contact number, and status can be added to each WhatsApp contact. Additionally, a label may be customized for the input of the WhatsApp contact number.
Set “Order on WhatsApp” as one of Payment Methods
Customers will be able to include “Order on WhatsApp” as their payment option with WooCommerce WhatsApp Order. The user will receive a link called “Pay Now” after they click on this option to forward the user to WhatsApp. This way, through the click of this “Pay Now” link, the customer is able to pay by their preferred method for completing an order.
Supports Both Simple and Variable Products
With both variable and simple products, this plugin is a show-stopper. You can easily sell lots of different items.
Limit the “Order on WhatsApp” Button to Specific Products or Product Categories
You may have the “Order on WhatsApp” button appear on all pages, or only where certain products or categories exist. There is a checkbox below to click for the “Apply on All Products” option. You can also choose the product or category in which you’d like the button to appear by using the dropdown menu.
Customize the “Order on WhatsApp” Button
The WooCommerce WhatsApp Order adds an options flexibility to fully personalize the “Order on WhatsApp” button. You can modify these:
• The text of the button
• Button’s padding and border radius
• Background color and text color
• Border width on the shop, product, and cart pages
• Placement of the button (choose to display it before or after the cart)
Customize the Share Button
Just like how you can enable customization of the share button, the WooCommerce WhatsApp plugin will also enable sharing button customization, and some options to customize include:
• Share button text
• Share button padding and border radius
• Background color, text color, border color
• Border width of the share button
Generate Orders in WooCommerce When Placed on WhatsApp
You can get the WooCommerce Order on WhatsApp to generate orders straight into WooCommerce anytime a customer places an order via WhatsApp. Here, you can set the default order status by WhatsApp orders: all can be filled from Pending Payment, Processing, On Hold, Completed, Canceled, Refunded, Failed.
Notify Customers on Confirmation of Order
Use more transparency by sending customer notifications when their order is confirmed. The WooCommerce WhatsApp Order plugin allows the store owner to send WhatsApp messages to customers after order confirmation that contain information on the order number and status.
Notify Customer on changing an order status
Notify customers at every stage by sending status update notifications in case there is an update to the customer’s order status. The customer will get a WhatsApp notification about every status update on the order, such as when the status becomes “Processing” from “On Hold” status or from “Processing” to “Shipped.”
Allow for only logged-in users
You can show the “Order on WhatsApp” button only for logged-in users using WooCommerce Order on WhatsApp. That is pretty efficient in managing orders.
Show or Hide Buttons
This plugin allows you to show and hide some buttons on specific pages. You can enable the following options from the back end:
• Display the WhatsApp order button on the shop, product, or cart page.
• Hide the “Add to Cart” button on the shop, product or cart page.
• Make the “Order on WhatsApp” option available on the checkout page
• Hide the “Order on WhatsApp” button for desktop user
With these, you can easily make the order process on WhatsApp more simplified by directly interacting with your customers and giving them a more personalized shopping experience.
Customizing the Order on WhatsApp Experience
1. Product Automated Information: Most of the plugins include the functionality to add automated product information in the WhatsApp message, for example, name, price, and quantity. Plugin settings have to be customized to update such information as well.
2. Capture Customer Information: Make sure that an order is seamless by capturing customer’s information during the process. You can, for example, use the customer’s name and address in the WhatsApp message. Use placeholders in the message template so that customers will be asked for such information.
3. Language and Localization: If your are dealing with a multi-lingual audience, then the message template needs to be multilingual by supporting different languages. Some of the plugins have options to change button text and messages according to the language preference chosen by the customer.
Processing Orders through WhatsApp
1. Reply in Time: After you get the order on WhatsApp, reply straight away, letting the customer know that you can confirm an order. In case there is anything else the customer needs, let them know as well.
2. Order Management: Maintaining a systematic record of all the orders obtained via WhatsApp. Add them to the WooCommerce system for keeping a record and completing order fulfillment.
3. Payment Options: Discuss with the customer available options to make payment over WhatsApp. Offer the customer a link to make the payment or discuss cash-on-delivery, if applicable.
Tips for Effective Use of WhatsApp Ordering:-
1. Simple Order Process Instructions: To ensure that the order process remains easy and straightforward, guide customers through how they can place orders using “Order on WhatsApp.”
2. Use Automated Responses: Auto-Answers to Frequently Asked Questions, Confirmation Messages, and Other Similar Ideas
3. Promote the Feature: Promote the “Order on WhatsApp” feature on your website and social media to encourage customers to use it.
Conclusion
Now, with WhatsApp integrated in your store of WooCommerce, customer interaction would be enhanced, along with ordering process getting more streamlined. Follow these easy steps to set up an integrated experience of “Order on WhatsApp” for all your customers. Not only this will enhance customer satisfaction but also increase sales as the process of order will then become much more accessible and direct for them.
Images for this blog is taken from WooCommerce official blog post. To read more about” Order on WhatsApp for WooCommerce“, read the official Blog Post.
About Us
Bloom Agency specializes in comprehensive WooCommerce development services designed to elevate your online store’s performance and functionality. Our expertise spans custom WooCommerce development, where they tailor the platform to meet your unique business needs, to theme design and customization, ensuring your eCommerce site reflects your brand’s identity with a seamless user experience. Bloom Agency also excels in plugin development, SEO services ,crafting bespoke plugins that enhance your store’s capabilities beyond standard offerings.
